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Here are answers to most popular questions

After making your reservation, you will receive confirmation by e-mail from us. Our operators will contact you by phone or e-mail in the upcoming days. If you missed the company's call or you have any questions, please don't hesitate to contact us earlier.

In the event of damage caused by one of our employees, the company takes full responsibility.

The free cancellation applies if it is made 20 business days before the date of the service. Once this period has expired, compensation will be requested. Please refer to point 8 in our General Conditions which has a detailed explanation of the cancellation conditions.

Yes, you can make changes to your request even after booking. Please contact our assistants by email or phone and inform them about the desired changes, and they will gladly assist you.

Each moving is a private and individual. Therefore, the rates depend on various factors, such as the quantity of the moving goods, the additional requested services and whether the destination of the moving service will be abroad or domestic. Set an appointment to consult the volume of the goods or simply fill out the form of the moving goods and we will make you a free and individual offer.

No, the packing material is excluded from the moving cost, thus, you have to buy it.

The driver assists the team during the relocation. He is one of our moving workers.

You have the option of requesting a tailor-made moving service. If you have a preferred moving date, our support team will provide the best possible solution for you. In general, we recommend booking the service 14 days in advance.

In such cases, of course, you are welcome to travel with our team members in the same transportation.

The carrying distance is calculated based on the extended path from the truck to the entrance of the accommodation. The backyards, corridors and long patios should be reported. It is highly recommended, in the aim of excellent transportation for your furniture to advise us with any particular surfaces or accessible conditions.

You may decide by yourself based on how valuable their arranged service was. Gratuity is not part of the additional costs indicated in the offer.

Certainly, the type of services to be provided are depending on your needs and request. Our team is ready to supply you with a cleaning service if you book in advance, as well as to serve you from time to time if needed or regularly based on your desires.

We always use eco-friendly products for cleaning. We also pay particular attention to their quality and compatibility with health. Please do not hesitate to contact us if you need more information, and we gladly provide you with more details about our cleaning products.

Yes, because we pay great attention to assign the same cleaners to take care of your accommodation. They know the exact needs and specific characteristics of each customer.

Since every apartment is different, there is not a definite answer to this question. Our sales representatives will pleasurably advise you on the spot, about the approximate cleaning time. However, based on our years of experience, we need at least one business day to guarantee a qualified service.

Bulky waste is the enormous rubbish of the containers remains. Here are a few examples:

  • Carpet (not the broadloom rugs)
  • Washing machines, dryers
  • Bike, stroller
  • Gas or electric cookers
  • Dishwashers, refrigerators
  • Metal or plastic bathtubs
  • Bed frames
  • Electrical and electronic equipment (length of edges at least 60 cm)
  • Mattresses, furniture
  • Oil radiators, oil stoves, oil tanks (completely emptied)

Yes, you have the option of ordering a bulky waste service in two to three days notice or on a specific date.

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